Summary: Product Support Technicians should have a basic technical understanding of
all products. This position should be able to find and follow all
install guides, user manuals, troubleshooting documents, knowledge base
articles and other documentation to successfully guide customers to a general
problem resolution

Accountability, Duties and Responsibilities include but are not limited to the following:
• The Product Support Technician is the first tier of support, responsible for answering
phone calls and emails from customers in a timely fashion
• Immediate problem resolution
• This position is required to create cases in our customer tracking database for every
contact opportunity.
• Must be able to learn new products and applications as required to remain an expert.
• Other duties as assigned

Qualification / Skills:
• Must be organized, self-motivated, able to take direction and apply it to all situations.
• Excellent communication skills both oral and written and must be able to utilize a
computer on a daily basis
• A general understanding of automotive vehicle wiring is helpful
• Experienced in Microsoft Windows and server operating systems
• Computer and server operation, both hardware and software
• General wireless networking knowledge
• General network design knowledge
• Strong attention to detail
• Basic knowledge of Microsoft SQL products

Education / Experience:
• High School Diploma or equivalent
• Technical computer training is preferred
• Previous Help Desk experience is preferred

#talent