Customer Service Specialist

Monday to Friday

Great Benefits!!

$21.50 per hour

• Respond and/or triage inbound customer phone calls.


• Manage incoming quote requests in total, in a timely manner.


• Manage and process incoming customer purchase orders in total, in a timely and efficient manner.


• Proactively answer reasonable customer inquiries in full, reducing re-handling of requests.


• Build rapport and relationship with customer by asking questions about current and future business plans leading to parts sales growth.


• Offer service products to customer such as audits, training, preventative maintenance agreements, etc.


• Enter new data and update records across multiple software systems to ensure consistent, aligned information (e.g., Syteline, Salesforce, Entytle).


• Learn basic technical information across product lines to troubleshoot fundamental customer questions.


• Engage service technicians when answering complex customer inquiries.


• Serve as resource for external customer questions; when necessary, refer calls or emails to appropriate cross-functional area(s).


• Serve as resource for external customers and internal cross-functional departments to assist in servicing the customer.


• Process Return Material Authorizations (RMAs) in total, in a timely manner, coordinating with the Receiving department as well as the customer to ensure the return is handled correctly.


• Manage backorder log so that parts ship timely.


• Ensure inventory data is correct by communicating discrepancies to Purchasing, Receiving and Inventory Control.


• Answer and process afterhours customer calls or emails, as scheduled.  Note: This requires on-call rotation for evenings, weekends, and holidays.


• Other duties as assigned.

• Customer-focused mindset.


• Written and oral communication proficiency.


• Collaborative contributor; team-oriented personality.


• Working knowledge and experience with technical drawing interpretation, part drawings, and sub-assembly documentation a plus.


• Detail oriented.


• Critical thinker, problem solver.


• Computer proficiency- MS Word and Excel, Salesforce, ERP.


• Multi-tasker in a fast-paced environment.


• Bilingual, Spanish-English a plus