Customer Service Rep (2:30pm start)
Quick hiring process
This is a CSR position with the nation's leader in call center management for banks, financial services and other industries including healthcare, transportation, and government agencies.
First 30-45 days .
Week 1 - Covering company policies & and training info. Observing customer calls.
Week 2 - Move to making/completing customer calls with the support of management staff until you feel comfortable and successful.
Week 3 -Continuing to learn more as you run into new situations on customer calls. Mistakes will be made but are a positive aspect of your continued training when learning ways to avoid mistakes previously made.
Week 4 -Making calls without as much guidance though supervisors or trainers are available to help with questions. You will find yourself close to management goals and expectations.
Our clients rely on us for:
- Reducing call center overhead
- Using call center best practices
- Improving bottom line
- Custom call center consulting service to their needs
Preferred Ideal Candidate:
-Customer Service Experience
-Call center experience